Shipping Policy

Last Updated: October 14, 2026

At Veloura, we want your shopping experience to be simple and enjoyable. Below is everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Business days exclude weekends and public holidays.

Shipping Times

Estimated delivery times depend on your destination and shipping method.

• Order Processing: 1–3 business days

• Estimated Shipping Time: 7–15 business days

• Tracking Information: Provided once available.

Please note that these are estimates, not guaranteed delivery dates. Customs inspections, carrier delays, weather conditions, and other circumstances may affect delivery.

Shipping Costs

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take several business days to appear.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at psdveloura@outlook.com.

We cannot guarantee address changes after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, contact us at psdveloura@outlook.com with your order number and relevant details. We will review the situation and help determine the appropriate next steps.

Contact Us

For shipping questions, email us at psdveloura@outlook.com.